Delivery Policy

You will receive an email with confirmation of your order details. Please ensure you provide us with the correct email address upon placing your order to ensure the email arrives to you.

Large Carrier: Please allow 5-10 working days for delivery. For rural areas please be aware that delivery can take longer. You will receive your tracking information via email for all orders dispatched from our warehouse.

Supplier order: Please allow approximately 2 weeks for delivery. If the unit is listed as 'Available for supplier order' then we will order it from the supplier and then ship it out to you when it arrives.

Backorder: If something is listed as 'Available for backorder' then it is currently out of stock with both us and the supplier. In this case, someone will be in touch with an ETA as soon as possible.

PO box: We are unable to deliver to a P.O Box address, please ensure you provide a physical address.

Please note: Working days refers to Monday-Friday. We do not cover weekend delivery. We will endeavour to meet our stated delivery timeframes however, we cannot guarantee these as there are many different factors out of our control that can affect delivery times. Delivery timeframes are dictated by the delivery company and they/we cannot always accommodate special delivery time requests. Delivery companies run on specific delivery time schedules for each area and therefore delivery times are at their discretion. If you require a specific delivery time, we advise contacting us prior to placing an order so we can check with the delivery company if this is possible.

All orders must be signed for at the time of delivery. This is to confirm you have received the product in good condition. The risk of any loss and/or damage to the product will pass to you on delivery and therefore, it is your responsibility to check the product prior to signing for it. If the product arrives damaged, you must sign the delivery docket as “damaged in transit” or refuse the delivery altogether referencing damage. Please email sales@applianceplus.co.nz within 24 hours of your delivery.

If a product arrives damaged or is not of acceptable quality you may have access to legal remedies and rights under the Consumer Guarantees Act (1993). You may have the right to have the product repaired or replaced or your purchase price refunded.

We cannot accept responsibility for delivery failures or any delays in delivery times by our delivery network.

Please note: Our delivery charges are for a door drop-off delivery service only and do not include stairs, installation, removal of rubbish or any other additions of any kind. If applicable, estimated delivery charges will be displayed when you complete your order, although in some cases the actual delivery charges may be higher (e.g. if the products are large/heavy or delivery is to a rural/remote location). We will notify you if the actual delivery charges are higher than originally estimated, in which case you may cancel the order (or any part of it) prior to completed delivery and receive a refund (if the item has been dispatched already then the refund will not include the applicable delivery charges, if the item has not been dispatched then the refund will include the applicable delivery charges) in respect of the cancelled order.

Our aim is to ensure you are completely satisfied with your purchase.