Returns Policy

If you change your mind after you have made a purchase on the website please email sales@ecldirect.co.nz as soon as possible.

Immediate returns:

• If your order has not been processed, we will be able to offer you a full refund of your purchase price.
• If your order has been shipped, we will arrange a goods return authorisation on your behalf. However, you will be charged the cost of the original shipping and the return shipping, plus any handling costs it may have incurred. The product must be received back by ECL Direct having been un-opened and the packaging must still be in its original condition.
• If you change your mind after using the product/opening the packaging, we are sorry but we will not be able to refund your purchase.

Faulty items:

All faulty item returns are subject to our returns policy as well as the manufacturers warranty. If your item is faulty within the warranty period, please email sales@ecldirect.co.nz immediately to arrange the return. We will liaise with you to return the unit back to us. When it arrives in store it will be assessed prior to the claim being made with the supplier. If deemed faulty we will proceed with the supplier warranty claim. Alternatively, if the item is deemed not to be faulty or that the fault was caused by user error, we will arrange to return the unit back to you, at your expense.

The products below are unable to be returned (except where they are faulty).

• Headphones
• Gift cards
• Spare parts
• Appliance accessories